FAQ - Foire aux questions

What is included in the rental fee?

All apartments are fully furnished except for bed linens, pillowcases, duvet cover, bath towels, shampoo, body soap which are included in the cleaning fee. Kitchen supplies are included in the cost of your rental. All utilities are also included, except for long-distance phone calls or other out-of-the-ordinary phone charges.

Monthly rates shown on our website are based on 28 nights (4 weeks).

How do I pay?

Payments are made directly on our website through SmilyPay. If you would like to pay directly with a major credit card, please email us for a payment link or you can call directly to pay over the phone.

Do I need to sign a rental agreement or contract?

Yes. You will be asked to accept the terms of our rental agreement when you pay for the rental.

CANCELLATIONS:

Cancellations made more than 30 days before arrival will receive a 50%  refund. Cancellations made within 30 days of arrival will not receive any refund. Cancelations made more than 60 days before the check in will receive 90% refund.
Should you choose to leave the apartment prior to the check-out date on this agreement, you will not be entitled to any refund. Payment in full of the rental will be due 30 days before the reservation.
A 10% of the full rental fee applies to all cancellations.

What happen If our arrival is late in the night or early in the morning?

We make every effort to make your arrival as smooth as possible.

We will ask you for your flight or train arrival details.

We will email you an arrival sheet with door codes and a contact cell phone number (after your full payment). We will also meet you at the apartment to greet you and help with your luggage,

Please note there are late check-in fees of

- Arrivals between 8pm and 9pm are charged €20.

- Arrivals between 9pm and 10pm incur a charge of €30.

- Arrivals between 10 p.m. and midnight incur a charge of €50.

These additional charges can be settled with our agent.

If we book an apartment for a month or more, do we have any extras?

A monthly electricity fee may be applied for rentals longer than 1 month. Please ask us for details.

Do your apartment propose the Wi-Fi?

We are happy to provide you with free wi-fi for your enjoyment. However, we also ask you to have a lawful use of it and not download data illegally. For more information, please see our terms and conditions.

Still have questions?

Email us at ruben@parisrentalsbyruben.com and we’ll be happy to help.
You can also read our terms and conditions.